1. Introductory provisions
1.1 These General Terms and Conditions (hereinafter referred to as "GTC") govern the rights and obligations between the Company SOLAR Real, s. r. o., with its registered office at Námestie slobody 41, 083 01 Sabinov, Slovakia, ID No.: 48257354, VAT No.: 2120104250, VAT No.: SK2120104250, registered in the Commercial Register of the District Court of Prešov, Section: Sro, Insert No.: 31767/P (hereinafter referred to as the "Provider") and its customers (hereinafter referred to as the "Customer") in the provision of sewing services and custom-made garments.
1.2 Contact details of the Provider:
E-mail: solarreal@solarreal.sk
Telephone +421 917 592 402 / +421 915 614 525
Address: 20, 083 01 Sabinov, Slovakia
1.3 These GTC are an integral part of the contract between the Provider and the Customer and are binding for both parties.
1.4 In the event of a conflict between the contract and these GTC, the provisions of the contract shall prevail.
2. Definitions
2.1 "Service" means the tailoring of clothing and accessories, including professional clothing and accessories for companies and institutions.
2.2 "Order" is a binding expression of the Customer's intent to enter into a contract for the provision of the Service.
2.3 "Website" means the official website of the Provider www.solarreal.sk.
3. Service Order
3.1 The Customer may order the Services by web form, email, telephone or in person.
3.2 The order must include:
(a) name and surname/company name
(b) contact details (telephone, e-mail)
(c) a description of the service requested
(d) the delivery date
(e) material or fitting requirements
3.3 By submitting an order, the Customer confirms that he/she has read and agrees to these GTC.
3.4 The Provider shall confirm receipt of the order by email or telephone within 72 hours. With this confirmation the contract is concluded.
3.5 The Provider may refuse the order if: a) the Customer has provided false or incomplete data
b) The customer has not paid previous obligations
(c) the Provider is unable to ensure delivery within the required time
4. Prices and payment terms
4.1 Current prices are set out in the price list on the Website or set individually.
4.2 The price becomes binding at the moment of order confirmation by the Provider.
4.3 Payment is in progress:
a) in cash on receipt of the goods
b) transfer to the Provider's account (based on the invoice)
4.4 The invoice is due within 7 calendar days, unless otherwise agreed.
5. Delivery of services and products
5.1 The Provider undertakes to deliver the services in the agreed scope, quality and time.
5.2 The Customer shall provide the necessary cooperation:
(a) the exact order documents
(b) timely approval of patterns or designs
(c) the supply of material (if subject to cooperation)
5.3 The Provider shall not be liable for delays caused by the Customer's failure to fulfil its obligations.
6. Claims and liability
6.1 The Customer is obliged to inspect the delivered goods immediately upon receipt and to report any defects immediately.
6.2 Complaints shall be made by e-mail, telephone or in person. They must include:
(a) description of the defect
(b) photographic material (if possible)
(c) the time and place of receipt
6.3 The Provider shall handle the complaint within 30 days of its filing at the latest.
6.4 The Provider shall not be liable for defects arising from:
(a) improper handling of the product
(b) normal wear and tear
c) defects in material supplied by the Customer
7. Privacy Policy
7.1 The Provider processes the Customer's personal data in accordance with the GDPR and Act No. 18/2018 Coll. on Personal Data Protection.
7.2 Details of the processing are set out in the document "Privacy Policy" on the Provider's Website.
8. Withdrawal from the contract
8.1 The customer has the right to withdraw from the contract within 14 days of conclusion if performance has not commenced.
8.2 Withdrawal is not possible if the Customer has agreed to commence performance before the expiry of the withdrawal period.
8.3 The Provider may withdraw from the contract in case of: a) violation of the GTC by the Customer
(b) failure to provide the necessary cooperation
9. Alternative Dispute Resolution
9.1 The Customer may contact the Provider with a request for redress.
9.2 If satisfaction is not achieved, the customer may submit a proposal for alternative dispute resolution (ADR) through an entity registered in the list of the Ministry of Economy of the Slovak Republic.
9.3 The competent body is the Slovak Trade Inspection Authority or another authorised institution.
10. Final provisions
10.1 These GTC shall come into force on 9 April 2025.
10.2 The Provider reserves the right to change the GTC. Changes will be published at least 15 days before they take effect.
10.3 Irregularities shall be governed by the applicable laws of the Slovak Republic.
10.4 The invalidity of any single provision shall not affect the validity of the remaining provisions.
10.5 These Terms and Conditions are available on the Provider's Website and at the Provider's registered office.
